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Zest Beauty Reviews

4.3 Rating 5,539 Reviews

84 %

of reviewers recommend Zest Beauty

Company Reviews

Product Reviews

4.3

Based on 5,539 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Zest Beauty:

Luxury Hair & Beauty Emporium that brings the salon to your visitor’s door. With exclusive salon only brands such as Decleor, Dermalogica, Australian Bodycare, Skinceuticals & many more essential brands.

ZestBeauty.com is one of the UK’s leading health & beauty online retailers with big professional salon brand names in skincare, hair products and accessories.

Zest Beauty

Visit Website

Phone:

+44 115 8243866

Email:

customerservices@zestbeauty.com

Location:

4 Bull Close Road, The Lookout
Nottingham
NG7 2UL

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Zest Beauty 4 star review on 22nd September 2017

Zest Beauty 5 star review on 17th August 2017

Zest Beauty 4 star review on 11th March 2017

Zest Beauty 4 star review on 2nd February 2017

Zest Beauty 5 star review on 29th January 2017

Zest Beauty 5 star review on 29th January 2017

Zest Beauty 5 star review on 25th January 2017

3

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“placed an order, it’s never been sent (order status always remains as ‘processing’), have contacted them several times and get no reply. will be contacting barclays to take further action and log the transaction as fraudulent”

Posted 4 years ago

“Superservice, high level qualityproducts”

Posted 4 years ago

“Ordered product April, told not in stock May, now in July still not got my money back. This is the second negative review, hope this one gets posted this time”

Posted 4 years ago

“Given my experience and the reviews re not receiving orders below should we be worried? I have used Zest for years but there seem to be an alarming number of folks who have paid some time ago and not received their orders. If I don't receive mine in the next 7 days I will be talking to my bank re a chargeback as this company appears to be keeping customers money and not despatching the goods”

Posted 5 years ago

“So a few people waiting for order or money back! funny how they are not answering any phone calls!!!! Do not order from this company as I am still waiting after 6 weeks!”

Posted 5 years ago

“Anyone that has paid for an order and not received product....contact your bank and request s "claim back" your bank can retrieve the money that has been taken.”

Posted 5 years ago

“Some items were cheaper than other websites”

Posted 5 years ago

“10 days ago i ordered an item and paid via Paypal. The purchase amount was taken out of my account immediately. That was April 16th. I've yet to hear anything about the order, confirmation, shipping info, nothing. I'm not even sure the order has gone through. Processing an order for a week and a half. Don;t understand the delay.”

Posted 5 years ago

“Ordered facial serum worth £50 on the 26th February money was taken out of my bank on the 28th. Phoned on the 8th of March to say I hadn’t received the item, Only to hear than they haven’t even been dispatched yet, Zest beauty that’s the last order you’ ll have off me.”

Posted 6 years ago

“I ordered a product on 6th February. It is now 16th February and I have not yet received the product.”

Posted 6 years ago

“Ordered on 12th. No delivery by 23rd? No information????”

Posted 6 years ago

“I have ordered £80 worth of sun lotion, over 1 month ago, did not get my order, no response from my emails, live chat or messages left on the phone. I have asked for a refund via email but go no response. Awful service, please do not use this company, it may have good deals but they do not deliver. I am still trying to contact them with no response.”

Posted 6 years ago

“I really wanted to enjoy the product I bought and give a good review. I was really hoping to make Zest beauty my new go-to site for all things beauty. Unfortunately, 2 weeks after placing my order, it has yet to be processed let alone ship. I paid for shipping; I should of had it by now. I contacted customer service, and yes, they were quick to respond with a reason why there was a delay, but I should have been notified of a shipping delay before purchasing and paying for shipping costs.”

Posted 7 years ago

“I ordered my product 8 days ago and it hasn't yet arrived. I have rung and left messages with them asking for someone to call me back but haven't yet had a reply. I tried to use the customer chat function but was held for so long I gave up.”

Posted 7 years ago

We are extremely sorry to hear that you have not yet received your order. If you haven't already, please send us an email to customerservices@zestbeauty.com so we can look into this for you and hopefully rectify the situation.

Posted 7 years ago

“I would not buy anything from this company you place an order and never receive it even though they promise they will sort it out they don’t.”

Posted 2 months ago

“I have still not received my order placed on 30th September and it is now the 21st November. Absolutely ridiculous hoe long this order is taking to be delivered.”

Posted 5 months ago

“Made an order on the 5th of October, no order number, no tracking number, no delivery, and no correspondence from the company. The 23rd of October and still not delivered”

Posted 6 months ago

“I have ordered over 2 weeks ago and with no delivery og goods.”

Posted 6 months ago

“Do not order from this company. I ordered about $100 of merchandise 5 months ago. It was never shipped. Despite emailing many times and offering to take store credit instead of reimbursement, I was never reimbursed. You can see here and in trustpilot.com that many many others were defrauded in the same way.”

Posted 6 months ago

“We placed an order on 23/08/2023 for an amount of €135,44 and paid with VISA. We have received the order confirmation by mail but have not received any products yet. We have sent an email to Zest Beauty's customer service, but it appears that this email address is incorrect. This is not okay at all !!!”

Posted 6 months ago

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Zest Beauty is rated 4.3 based on 5,539 reviews