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Zest Beauty Reviews

4.3 Rating 5,539 Reviews

84 %

of reviewers recommend Zest Beauty

Company Reviews

Product Reviews

4.3

Based on 5,539 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Zest Beauty:

Luxury Hair & Beauty Emporium that brings the salon to your visitor’s door. With exclusive salon only brands such as Decleor, Dermalogica, Australian Bodycare, Skinceuticals & many more essential brands.

ZestBeauty.com is one of the UK’s leading health & beauty online retailers with big professional salon brand names in skincare, hair products and accessories.

Zest Beauty

Visit Website

Phone:

+44 115 8243866

Email:

customerservices@zestbeauty.com

Location:

4 Bull Close Road, The Lookout
Nottingham
NG7 2UL

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Zest Beauty 4 star review on 22nd September 2017

Zest Beauty 5 star review on 17th August 2017

Zest Beauty 4 star review on 11th March 2017

Zest Beauty 4 star review on 2nd February 2017

Zest Beauty 5 star review on 29th January 2017

Zest Beauty 5 star review on 29th January 2017

Zest Beauty 5 star review on 25th January 2017

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have left two messages for them and an email - no reply”

Posted 6 years ago

“Hi I have ordered some products with order number: 120194584 (placed on 18 July 2017 21:45:32 BST), and I paid 182.37 extra for the package to be delivered between 4 - 8 days. I have not received any package yet or any shipping number. What should I do now?”

Posted 6 years ago

“Ordered on 15th July. Have still not received my order.”

Posted 6 years ago

“This was the third consecutive order I placed with Zest where the beauty points I redeemed at the point of check out were not honoured. This meant Zest actually removed more money from my bank account than the authorised transaction cost. I emailed customer services on each occasion and questioned whether this is legal. 11 days on a still no response from Zest. Unhappy customer”

Posted 6 years ago

“Firstly, I ordered items from the 'holiday shop' required for an imminent holiday. To date it has been virtually two weeks and only 3 of the five items have arrived, including shampoo but no conditioner and a big bottle of suncream that cost over £36 and is still being displayed on the home page of your website. I received no email to advise when the other two items would arrive. I emailed to enquire and wasn't given a date, just told that yes, you had sent some of the items. I emailed again to ask when but no reply. I have tried calling twice in customer service hours and told you are too busy to take the call, try emailing or using live chat. I use live chat and told, too busy, try emailing. As neither of my two emails were responded too that leaves me nowhere. No doubt I will get the product one day, but getting it after I already depart for holiday defeats the object of a 'holiday shop' and the customer service is hopeless. So much for trying to make my life simpler!!”

Posted 6 years ago

“I asked for a refund on an item last Tuesday and haven't received one a week later. Not even an update. And I feel cheated and very sad because I was so looking forward to shopping on here.”

Posted 6 years ago

“Never received e-mail confirmation. Had to make long distant call.”

Posted 6 years ago

“Prices are really reasonable which is excellent. I paid for express shipping (within 2-5 working days) order was placed on the 21st June - the order arrived on the 4th of July 1 day short of 2 weeks later; very poor.”

Posted 6 years ago

Hi Claire, thank you for your review. We are extremely sorry to hear that we were unable to fulfil your order in time. We would advise that we aim to ship all first class orders within 5 working days of the order being placed, however unfortunately sometimes the products requested do not become available during this period. However we are always looking to improve here at Zest Beauty and will take your comments on board for the future.

Posted 6 years ago

“Product was competitively priced,however there were no order notifications,I was clueless from the moment I placed my order till Royal Mail carded me. I was surprised my order hadn't been pushed through my letterbox given the size of what I ordered was smaller than a tube of toothpaste...my order was packed in a box that was far too big and the void was filled with paper,not only costly for you as a business but far from environmental friendly too.”

Posted 6 years ago

Hi, thank you for your review. We would advise that our packing team like to ensure that your product is well protected whilst its on route to you. However we will take your comments on board, and look into this for the future.

Posted 6 years ago

“Well, I ordered some products June 16th. On the promise that it would be deliverd within 5-10 work days. As I didn't get any notification after a couple of days, I contacted the 'customer care'. I basically had to wait and see, apparently there are some delays. But what that delay would entail was not mentioned. After that I contacted Zest again, once more because I haven't received any communication nor my order. In the e-mail I received it was once again mentioned there is a delay, but again no details on the delay. Not even an estimate. As response to the question if the package can be tracked or when I can received it, to my surprise the employee responded that it is unable to track the package. But if I haven't received it after 4(!) weeks, I could contact Zest once again and then they would try and track the package.. Ergo: this could go on for months.. All in All, very very disappointed. In the way the order is handled (I keep getting e-mails that there are still products in my basket even though I have removed it 3 times after I ordered those exact items), the lack of communication concerning some delay of which no one can tell me how long the delay will be for and the lack in general 'customer service'. I tried Zest once as I usually order via Beautyflash. With this experience, it is needless to say that I will not use Zest in the future and shall remain loyal to Beautyflash.”

Posted 6 years ago

Hi Kim, thank you for your review. We are extremely sorry to hear that you are dissatisfied with the service that you have experienced. Please let us know if we can be of any further assistance by sending an email to customerservices@zestbeauty.com, and we will assist as best as we can.

Posted 6 years ago

“Order no: #120189422 - I have had no update emails to notify me of my order and where in the process it is at this stage. The status is "Complete", but I don't have the items yet, so I am not sure what the status means. I also emailed a query, which I never got a personal response for.”

Posted 6 years ago

Hi Bianca, thank you for your review. We are extremely sorry to hear that you have not yet had a response regarding your query. Please forward this information to customerservices@zestbeauty.com and we will look into this further for you.

Posted 6 years ago

“my first time using zest and to be honest whilst the prices etc are good, I ordered by products on the 12th of june- only to be told today after writing to customers services that my products were not dispatched till 19th of june- very slow service.”

Posted 6 years ago

Hi Lil, thank you for your review. We would advise that we aim to ship orders much quicker than this, however the dispatch time can sometimes be out of our control due to delays with our shipments. However we greatly appreciate your feedback and will take this on board to help us improve in the future.

Posted 6 years ago

“Perhaps your request of a review is too early, as I haven't received my products yet . . . And they aren't actually available to be tracked . . . The order was placed 10 days ago.”

Posted 6 years ago

Hi Rachel, thank you for your review. We are extremely sorry to hear that you have not received your order. Please send an email with your full name and order number to customerservices@zestbeauty.com, in order for us to look into this fully.

Posted 6 years ago

“I received my order but one of the items was the wrong size I had ordered paid for 100ml got 50ml! I have phoned,left messages, emailed,Facebook messaged and No reply!”

Posted 6 years ago

Hi Morag, thank you for your review. We are extremely sorry to hear that you have received an incorrect item. If you have an image regarding the issue, please forward this to customerservices@zeztbeauty.com in order for this to be looked into fully.

Posted 6 years ago

“I ordered the face cream on the 8th June and still haven't received even though it says it will be delivered in 3-5 days.”

Posted 6 years ago

“My order was placed on 5 June 2017, as of today that order 2 weeks, 14 days..................later has still not arrived. If the site had been honest and advised that the items were not in stock then I would have had the option to shop elsewhere, admittedly the pricing of Zest is competitive , for the Elemis Brand. But order execution is dismal”

Posted 6 years ago

“No communication regarding their problems with Ultrasun stock levels. Made two separate purchases and on not one occasion was the indication that the 5-7 day delivery promise could not be honoured. Not even an email until I enquired where the goods were. They still have the offers on Ultrasun on and I can't see any indication to customers of their sited issues. Very very disappointing from a reputable seller. I'm still waiting on dispatch notice and our holiday is looming ever closer! Not ideal a supposed 'holiday shop'. Zest Beauty you're forgetting your customer! You need to do better!”

Posted 6 years ago

“I haven't received my order as of yet”

Posted 6 years ago

“Item has not arrived yet ordered 10 days ago”

Posted 6 years ago

“Hard to review, do not know if my order has been sent. My e-Mail inquiring about status has not been answered. All i know is that order has been charged to creditcard. So writing a review at present time would not be fruitfull.”

Posted 6 years ago

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Zest Beauty is rated 4.3 based on 5,539 reviews